FAQs

When is our payment due? Do I need a deposit?
A 20% down payment is due at the time of booking and is not refundable. Payment in full is due one month prior to your scheduled visit. The due date is printed on your Group Sales invoice/contract. Please call Milwaukee Rep’s Group Sales Manager at 414-290-5340 if you are unsure of your due date. Any orders unpaid past their due date will be subject to cancellation. Down payments are non-refundable.

My group really wants to place a reservation, but we cannot afford to make a 20% down payment upfront. Do we have any options?
All group reservations require a 20% down payment, no exceptions. If your group is unable to make a 20% down payment, a purchase order will suffice. Please contact Milwaukee Rep’s Group Sales Manager if you have any questions about the down payment requirement.

I’m a teacher looking to reserve for a school group, but I won’t know my class/student numbers until later. Can I make a reservation now?
Yes, you may place your order now. We recommend reserving the minimum number you think you will need, and then adding tickets later when you know your final student numbers. Please contact groups@milwaukeerep.com for more information on school groups at Milwaukee Rep. 

What is your cancellation policy?
All payments on an order are considered a final sale; no refunds, exchange or cancellations are permitted for group orders.

My group didn’t use all of the tickets we purchased; can my group get a refund?
All sales are final and Milwaukee Rep does not offer any refunds for group tickets for any reason. Tickets may be donated back to Milwaukee Rep for resale as a tax-deductible donation, but this must be done 24 hours prior to your scheduled performance. Please contact Milwaukee Rep’s Group Sales Manager if you wish to do this.

What if there is a snowstorm and we can't make the trip?
Milwaukee Rep does not cancel due to bad weather. If you have concerns, please contact the Group Sales Manager in the event of a snowstorm or other event/emergency that prevents all or part of your group from attending the performance. We will make every effort to find a sufficient solution, but we cannot guarantee an exchange to a new date and there are no refunds.

What if our numbers drop from our initial reservation?  
We ask that you give us your best estimate for people actually attending when you initially reserve your group tickets. However, you do have until your final payment due date to lower your ticket count. In the event that you need to lower your ticket count, please contact the Group Sales Manager as soon as you know and an updated invoice/contract will be sent to you.

My group’s number has dropped to less than 10 individuals, what happens now?
In order to be considered a group, your ticket number MUST stay at 10 or more. If your group number drops below 10, your group order will be canceled and you will be responsible for paying the full price for your tickets, including all Single Ticket fees.

What if our numbers grow from our initial reservation?
This is good news! As long as there are tickets available, we will happily add tickets to your order at the same rate as the rest of the group. While we cannot guarantee these tickets will be seated with your initial group, we will try our best to accommodate by seating as close to the rest of the group or in comparable seating. It is best to add any additional tickets to your order as soon as you know you need them.

How do we get to Milwaukee Rep?
For driving directions please click here.

How much does it cost to park at Milwaukee Rep?
Underground parking is available below Milwaukee Rep/Saint Kate Hotel for personal vehicles. We do not offer any parking for large vans or busses, and they are not permitted in the underground parking structure. Patrons attending Milwaukee Rep can either purchase vouchers in advance by phone or in person on the evening of your performance for Associated Bank River Center. These can be purchased at the Ticket Office. These pre-paid vouchers cost $9 and are good for up to 12 hours of parking.

Other nearby parking options:
Marcus Center for the Performing Arts, 130 E. State Street – This parking structure is located on the NW corner of Water and State Streets. Enter from State Street.
+ Milwaukee City Garages, 1000 N. Water – The Rumpus Room is located in this building on the corner of Highland and Market Streets. Enter from Market Street. 
+ 724 N. 2nd Street – This parking structure is located between Plankinton Avenue and 2nd Street, a 1/2 block south of Wells Street. Enter from Plankinton Ave or 2nd Street. 
+ Street parking is available in the area surrounding Milwaukee Rep.

Where can we park our bus?
Milwaukee Rep does not offer any parking for busses. Free bus parking is available remote from our location. However, there are various surface lots and metered parking available near Milwaukee Rep. Make sure you feed meters/pay surface lot fees if you choose to park in those locations.

What are our options for eating?
There are plenty of options around Milwaukee Rep for lunch or dinner, ranging from sandwiches to steaks—just ask us for our recommendations. If you’d like to bring something to eat here, The Patty and Jay Baker Theater Complex offers common area seating to eat at if you wish. Milwaukee Rep’s own Stackner Cabaret is a great option for dinner or drinks. We can make your reservation ahead of time, and there are Prix Fixe dinner options as well. The Stackner Cabaret is not open for lunch.

Is there a dress code for Milwaukee Rep?
At Milwaukee Rep, you'll see all sorts of dress—from elegant cocktail attire to business casual to jeans. The rule of thumb is, wear what makes you feel most comfortable.

Is there an age minimum to attend a performance?
At Milwaukee Rep we generally follow the school-age and up rule. Many of our shows have adult themes that may be inappropriate for young children. In general we do not permit those under 6 in our performances. Everybody attending a performance must purchase a seat. Babes in arms are not permitted in the theaters. For further information regarding age-appropriateness of any of our shows, contact the Group Sales Manager at 414-290-5340 or view the play pages on the website.

Some of my group members have ADA needs, can the Rep accommodate?
Milwaukee Rep offers a full range of accessibility accommodations, including assistive listening devices, wheelchair accessible seating, captioned theater, and more. Please contact the Group Sales Manager for more information on Milwaukee Rep’s accessibility offerings. Please let the Group Sales Manager know as soon as possible if your group has any ADA needs. We are able to best accommodate your group with advance notice; week-of or day-of requests are often difficult to fulfill for groups.

Our organization wants to do a fundraiser. Can we work with Milwaukee Rep?
We would love to assist your organization! Give us a call for more details and to discuss options.

My organization wants to have an event in conjunction with our chosen performance; is this possible?
Milwaukee Rep does offer limited space for groups to host gatherings prior to performances. This is subject to availability. If you are interested in exploring this option, please give Milwaukee Rep’s Group Sales Manager a call at 414-290-5340.