COVID-19 Update Center

People are everything to us. From the actors on our stages to the artisans in our shops and the audiences in our theaters, you are Milwaukee Rep. Taking care of you is our first priority. To ensure we provide you with the safest and most flexible live theater experience, we’re making several changes to make sure we can welcome you back soon!

>>  Read our COVID Response Plan for Staff, Artists and Patrons that has been submitted to our partner unions for approval.

Flexibility
Purchase with Confidence

  • Guaranteed 100% Refund on all Cancelled Performances
  • Subscribers receive Unlimited Free Ticket Exchanges to any other Subscription production/performance with 48 hours’ notice (based on availability)
  • Digital streaming options (when available) for those to watch a live or recorded performance from the comfort of your home

Caring for You
Adjustments to the in-theater experience as needed:

  • Limiting the number of ticket sold to reduce the capacity of our theaters to ensure proper social distancing prioritizing seats for our Subscribers and donors
  • Enhanced cleaning procedures before and after every performance
  • Hand sanitization stations placed throughout our theater complex
  • Minimizing physical touch points using new technology such as paperless tickets

Information & Entertainment

FAQs

Below are answers to the most common questions that we are receiving. If you have additional questions, you can our Ticket Office  at 414-224-9490 on weekdays between Noon and 6pm. 

What if I bought tickets to a performance that ends up being cancelled?
As a valued patron, you can make a tax-deductible gift by donating the value of your tickets, receive a credit for a future performance or request a refund. Please contact the Ticket Office to let us know your preference. Theaters have been hit hard by the pandemic, and although Milwaukee Rep has lost $1.5 million in revenue from cancelled performances, we are committed to keeping our staff and artists employed through this difficult time. If you have the means, we hope you will consider donating the value of your ticket(s) to our “Rep Rising Fund,” earmarked to help the theater and our incredible artists and staff weather this storm and bounce back quickly. 

What if I bought tickets to a performance and I cannot attend?
If you are a Subscriber and cannot attend a scheduled performance for any reason, you can use your unlimited free exchange benefit to transfer your tickets with 48 hours advance notice to any other Subscription performance in the 2020/21 Season through June 30, 2021. 

Do you anticipate making any changes to the theaters?
Delaying the start of our season gives us several months to track COVID-19’s continuing impact on our community. As performances draw nearer, as necessary and prudent, we will be prepared to adjust as needed to ensure your comfort and safety. This could include reducing the capacities of our theaters to allow for social distancing. If that occurs, we could significantly reduce single ticket sales to make sure we can accommodate our Subscribers. Additionally, we anticipate the need to reduce physical contact with ushers and staff so we will be utilizing paperless tickets and we have planned for enhanced cleaning procedures before and after every performance. 

Why did you delay the start of the 2020/21 Season?
We delayed the start date of our 2020/21 Season in order to best position the theater to produce an entire season of 11-plays in theaters that are well-prepared to welcome you back safely. The additional time will be used to plan operational adjustments in our theaters as needed based on ongoing research and to allow for new treatment methods to be developed for COVID-19. 

What are your guidelines for COVID-19 safety?
In the coming months, we will develop our COVID-19 protocols in conjunction with state and local health authorities, unions representing our artists & employees, input from our community partners and oversight from our Board of Trustees. 

How do I get information if the theater is closed?
While we may be closed, all of our employees are working remotely and are here to assist you. For ticket related questions, please contact our Ticket Office by emailing tickets@milwaukeerep.com or by calling 414-224-9490 on weekdays between Noon and 6pm.