COVID-19 Update Center

HEALTH & SAFETY - ALWAYS COMES FIRST!

The safety and well-being of our patrons, artists and staff is our top priority. As we prepare to welcome you back to Milwaukee Rep, please read about the measures we have put into place to make your experience as safe and touch free as possible.

>>  Read our COVID Response Plan for Staff, Artists and Patrons that has been submitted to our partner unions for approval.

Guidelines

  • We are requiring patrons, staff and volunteers to wear face masks at all times. Upon arrival at the theater everyone will have their temperature taken using a non-contact infrared thermometer.
  • We are asking any patron who is feeling ill to please stay home. Our staff and volunteers are expected to do the same.
  • In advance of your performance, you will receive an email with any updated guidelines in accordance with the CDC, State of Wisconsin and/or the City of Milwaukee.

New Cleaning Protocols

  • In addition to our standard cleaning process, we are increasing the cleaning frequency of all public spaces, including the theaters, lobby and restrooms and will be using the Clorox Total 360 System with power wrap and electrostatic technology to disinfect and sanitize even the most difficult places to get to. Clorox Total 360, which is currently used by many airlines, will be applied before every performance.
  • We are thoroughly disinfecting door handles, counters and all shared surfaces prior to, during and after every performance.
  • We are making touchless hand sanitizer stations available throughout the building.
  • In our restrooms, our soap/water dispensers and toilet flushers will now all be touchless.

HVAC

  • Our entire system has gone through a deep clean, which we will continue to do on a regular basis, and we have upgraded to the highest quality MERV filters. Additionally, we are pumping in the maximum amount of fresh air into our building before, during and after performances.

Tickets & Seating

  • We are implementing a fully digital ticketing system that will include contactless ticket scanning.
  • In accordance with CDC and City of Milwaukee guidelines, our theater seating has been reduced for proper social distancing. In the Quadracci Powerhouse our maximum seating capacity is 180 (normal capacity 720) and in the Stiemke Studio it is 75 (normal capacity 205).
  • We have eliminated seats in the front row to provide more distance between the patrons and the stage.

Programs

  • Our programs are going digital. In addition to information about the production and director’s notes, stay tuned for behind-the-scenes materials and more content. Programs are available on our website as well as sent via email in advance of your performance.

Money-Back Guarantee

  • As much as we are certain of our commitment to resume production, we know we are in uncertain times. Rest assured that if for any reason we must cancel performances we will honor your commitment to us by offering a full array of ticket exchange and refund options.

Information & Entertainment

FAQs

Below are answers to the most common questions that we are receiving. If you have additional questions, you can our Ticket Office  at 414-224-9490 on weekdays between Noon and 6pm. 

Why are you moving the originally announced season to 2021/22?
Unfortunately, due to COVID-19 constraints, we cannot present the season as scheduled. Our original 2020/21 Season was designed to be experienced as a whole by our more than 200,000 patrons including our over 16,000 Subscribers. When it became apparent that we couldn’t produce some shows in the manner we envisioned due to safety protocols, and would have to significantly limit seating capacities to socially distance, we concluded the entire lineup should move to the 2021/2022 Season.

For those that purchased a Subscription, we have automatically shifted your 2020/21 Subscription forward to the 2021/22 Season. You do not have to do anything! You are already paid for next season and guaranteed your same seats.

Why are you delaying the start of the Reset Season?
The start date of our 2020/21 Reset Season has been pushed back to December 1 in order to best position Milwaukee Rep to produce plays in theaters that are well-prepared to welcome you back safely. The additional time will be used to plan to perform for lower audience capacities that accommodate social distancing, communicate with the theater industry’s professional unions (like Actors’ Equity) about performing safely, and put numerous new safety protocols for our patrons in place.

How do I buy tickets to the Reset Season?
Right now we are only selling a RISK-FREE 2020/21 Reset Pass that has options for the entire season or just three plays of your choice. The pass also has the option to enjoy the season either in-person or virtually from the comfort of your own home. To learn more about our Reset Pass options please click here.

What measures will you take to keep audiences safe?
The safety and well-being of our patrons, artists and staff is our top priority. As such, Milwaukee Rep will follow all measures required by the CDC, State of Wisconsin and/or the City of Milwaukee. We also will do our best to make your experience as touch free as possible. Please read about all the health & safety items we are putting in place at the top of this page.

If I don’t feel safe attending, will there be an option to stream the performance from home?
If you have purchased a Reset Pass and at any time decide you are not comfortable attending a performance in-person, you may contact us to receive a link to a high-definition virtual viewing of the performance. Or you can decide from the outset that you want to “attend” the entire season virtually. Just let us know at the time of purchase.

How will social distancing work in the theater?
In accordance with CDC, the Wisconsin Badger Bounce Back Plan and the City of Milwaukee guidelines, our theater seating has been reduced for proper social distancing. In the Quadracci Powerhouse our maximum seating capacity is 180 (normal capacity 720) per performance and in the Stiemke Studio it is 75 (normal capacity 205). Additionally, we have eliminated seats in the front row to provide more distance between the patrons and the stage.

When you purchase a Reset Pass, you will be seated by the Ticket Office in socially distanced locations with the best seats offered on a first come, first served basis. If you are a current Subscriber and purchase a Reset Pass you should not count on having your same seats for the 2020/21 Season, but we’ll do our best to provide comparable seating. Please note that current Subscribers will retain their same Subscription seats for the 2021/22 Season.

Click Here to see a Quadracci Powerhouse Seating Chart
Click Here to see a Stiemke Studio Seating Chart

What happens if there are further cancellations or postponements?
As much as we are certain of our commitment to resume production, we know we are in uncertain times. That’s the RISK-FREE aspect of our Reset Pass. If for any reason we must cancel performances, we will honor your commitment to us by offering a full array of ticket exchange and refund options.

Can I still eat dinner in the Stackner Cabaret or get a drink before the show?
Unfortunately, the Stackner Cabaret will be closed for performances and for dinner service during the 2020/21 Season. In addition, following health & safety recommendations, our lobby concessions bars as well as our donor lounge in the Quadracci Powerhouse will also be closed for the season.

When do Single Tickets go on sale?
Single Tickets to A Christmas Carol will go on sale at the end of September. However, if you purchase a Reset Pass by October 1 you will automatically receive a free ticket to A Christmas Carol. Single Tickets for the other shows will go on sale in mid-October pending availability. Due to the limited inventory in our socially-distanced theaters, Reset Pass holders will be seated first and then if there are remaining seats available Single Tickets will be placed on sale.

Why a one-person version of A Christmas Carol? Will the full version of the production return?
Rehearsing and performing our annual production in the Pabst Theater includes a large ensemble cast and many behind-the-scenes crew members. Producing our traditional A Christmas Carol in the current environment would put the many individuals involved at risk. However, we still want to help our audiences celebrate the holidays with Charles Dickens’ story. In 2020, we will produce a one-actor version of A Christmas Carol featuring Milwaukee Rep favorite Lee E. Ernst in the Quadraccci Powerhouse.  This one-person intimate tour-de-force adaptation embodies the very heart of this beloved holiday classic. Until it is safe to bring back the full ensemble for our annual production at the Pabst Theater, we invite you to celebrate this tale of love, hope and redemption in our special 45th Anniversary production.

What about special events and other programs surrounding performances?
To mitigate the spread of COVID-19 and keep our safety focused on performances, we will be suspending our in-person, ancillary events for the 2020/21 Season. This includes post-show Opening Night parties, Rep-in-Depth and TalkBacks. Stay tuned for virtual opportunities for further engagement and discussion about our productions.

Will there be signed and audio-described performances in the 20/21 Reset Season?
Yes! Visit our accessibility page to see a complete listing of these performances.

What are some ways I can still engage with Milwaukee Rep now?
Visit the Our Home to Your Home page to explore our various virtual opportunities, including videos from Milwaukee Rep artists, online workshops, downloadable activity books, exclusive interviews with arts and community leaders, and much more. You can also find this content and more on our Facebook, Instagram, YouTube and Twitter pages.