Group Sales FAQ
When is our payment due? Do I need a deposit?
A 20% down payment is due at the time of booking and is not refundable. Payment in full is due one month prior to your scheduled visit. The due date is printed on your Group Sales invoice/contract. Please call The Rep’s Group Sales Coordinator if you are unsure of your due date. Any orders unpaid past their due date will be subject to cancellation. Down payments are non-refundable.
My group really wants to place a reservation, but we cannot afford to make a 20% down payment upfront. Do we have any options?
All group reservations require a 20% down payment, no exceptions. If your group is unable to make a 20% down payment, a purchase order will suffice. Please contact The Rep’s Group Sales Coordinator if you have any questions about the down payment requirement.
I’m a teacher looking to reserve for a school group, but I won’t know my class/student numbers until later. Can I make a reservation now?
Yes, you may place your order now. We recommend reserving the minimum number you think you will need, and then adding tickets later when you know your final student numbers. Please click here for more information on school groups at the Rep.
What is your cancellation policy?
All payments on an order are considered a final sale; no refunds, exchange or cancellations are permitted for group orders.
My group didn’t use all of the tickets we purchased; can my group get a refund?
All sales are final and The Rep does not offer any refunds for group tickets for any reason. Tickets may be donated back to The Rep for resale as a tax-deductible donation, but this must be done 24 hours prior to your scheduled performance. Please contact The Rep’s Group Sales Coordinator if you wish to do this.
What if there is a snowstorm and we can't make the trip?
The Rep does not cancel due to bad weather. If you have concerns, please contact the Group Sales Coordinator in the event of a snowstorm or other event/emergency that prevents all or part of your group from attending the performance. We will make every effort to find a sufficient solution, but we cannot guarantee an exchange to a new date and there are no refunds.
What if our numbers drop from our initial reservation?
We ask that you give us your best estimate for people actually attending when you initially reserve your group tickets. However, you do have until your final payment due date to lower your ticket count. In the event that you need to lower your ticket count, please contact the group sales coordinator as soon as you know and an updated invoice/contract will be sent to you.
My group’s number has dropped to less than 10 individuals, what happens now?
In order to be considered a group, your ticket number MUST stay at 10 or more. If your group number drops below 10, your group order will be canceled and you will be responsible for paying the full price for your tickets, including all Single Ticket fees.
What if our numbers grow from our initial reservation?
This is good news! As long as there are tickets available, we will happily add tickets to your order at the same rate as the rest of the group. While we cannot guarantee these tickets will be seated with your initial group, we will try our best to accommodate by seating as close to the rest of the group or in comparable seating. It is best to add any additional tickets to your order as soon as you know you need them.
How do we get to The Rep?
Click here driving directions to The Rep.
How much does it cost to park at The Rep?
Underground parking is available below The Rep/Intercontinental Hotel for personal vehicles. We do not offer any parking for large vans or busses, and they are not permitted in the underground parking structure. Patrons attending The Rep can either purchase vouchers in advance by phone or in person on the evening of your performance for Milwaukee Center Parking. These can be purchased at the Ticket Office, the Concierge Desk in the Quadracci Powerhouse or the Stiemke Studio, and at the Gift Shop in the Quadracci Powerhouse lobby. These pre-paid vouchers cost $7.50 and are good for up to 6 hours of parking.
Other nearby parking options:
• BMO Harris Private Bank Parking Structure – Located just off the SE corner of Wells and Water Streets, this structure is the closest covered parking available. Enter from Wells Street.
• Marcus Center for the Performing Arts, 123 E. State Street – This parking structure is located on the NW corner of Water and State Streets. Enter from State Street.
• Milwaukee City Garages, 1000 N. Water – The Rumpus Room is located in this building on the corner of Highland and Market Streets. Enter from Market Street.
• Street parking is available in the area.
Where can we park our bus?
The Rep does not offer any parking for busses. Free bus parking is available remote from our location. However, there are various surface lots and metered parking available near The Rep. Make sure you feed meters/pay surface lot fees if you choose to park in those locations.
What are our options for eating?
There are plenty of options around Milwaukee Rep for lunch or dinner, ranging from sandwiches to steaks—just ask us for our recommendations. If you’d like to bring something to eat here, The Patty and Jay Baker Theater Complex offers common area seating to eat at if you wish. The Rep’s own Stackner Cabaret is a great option for dinner or drinks. We can make your reservation ahead of time, and there are Prix Fixe dinner options as well. The Stackner Cabaret is not open for lunch.
Is there a dress code for The Rep?
At The Rep, you'll see all sorts of dress—from elegant cocktail attire to business casual to jeans. The rule of thumb is, wear what makes you feel most comfortable.
Is there an age minimum to attend a performance?
At The Rep we generally follow the school-age and up rule. Many of our shows have adult themes that may be inappropriate for young children. In general we do not permit those under 7 in our performances. The Rep’s production of A Christmas Carol is recommended for age 5 and up. Everybody attending a performance must purchase a seat. Babes in arms are not permitted in the theaters. For further information regarding age-appropriateness of any of our shows, contact the Group Sales Coordinator at 414-290-5340 or view the play pages on the website.
Some of my group members have ADA needs, can the Rep accommodate
The Rep offers a full range of accessibility accommodations, including assistive listening devices, wheelchair accessible seating, captioned theater, and more. Please click here for more information on The Rep’s accessibility offerings. Please let The Rep’s Group Sales Coordinator know as soon as possible if your group has any ADA needs. We are able to best accommodate your group with advance notice; week-of or day-of requests are often difficult to fulfill for groups.
Our organization wants to do a fundraiser. Can we work with The Rep?
We would love to assist your organization! Give us a call for more details and to discuss options.
My organization wants to have an event in conjunction with our chosen performance; is this possible?
The Rep does offer limited space for groups to host gatherings prior to performances. This is subject to availability. If you are interested in exploring this option, please give The Rep’s Group Sales Coordinator a call.
To Book Your Group:
Call Group Sale at 414-290-5340 or firstname.lastname@example.org
For A Christmas Carol Groups call 414-914-0762